Keen, established in 1999 is one of the longest-running and best-known psychic networks. The amount of psychics working from Keen is enormous, largely due to the fact that Keen does not offer a screening process for psychics. Anyone can set himself or herself up as a psychic advisor on Keen and this means that your experience could be excellent, really awful or anything in between.
Keen offers a good toll-free customer service system and psychics work around the clock, catering for all the different time zones in the world. The site has a handy call back feature that means if your chosen psychic isn’t available you can arrange a call back appointment.
Types of readings
As you would expect from a site featuring a large number of psychics, it’s possible to get all kinds of readings on Keen; love and relationships, tarot, mediumship, spiritual, astrology, angel, numerology and more are all covered here.
Readings are available live by phone or by chat and all psychics have their own profile page where they describe their readings, the methods they use and their relevant experience and qualifications, if they have any.
Screening seems to be non-existent on Keen and virtually anybody can set up as a psychic. This means you need to spend a fair amount of time reading through the profiles of the psychics, to see if they seem to know their subject and to check their customer feedback. This is very time-consuming as there are only a certain number of feedback comments per page and some clients have thousands of feedback comments from their clients.
The lack of screening is a cause for concern as some of the psychics working at the lower end of the rates scale may not be experienced or skilled enough to deal with clients that are calling up with problems or issues that are sensitive.
To some extent the feedback system is the only vetting process you have to go on when it comes to selecting a psychic on Keen; however, the website offers a ‘Satisfaction Guarantee’ of a refund up to $25 to your member account if you can provide evidence of a bad experience with one of their psychics.
Keen is a huge psychic network and some people will find the sheer volume of profiles you need to trawl through overwhelming. Psychics on Keen write their own profiles, and, because of this, many profiles are littered with spelling errors and some are just too long-winded. Getting in touch with your chosen psychic is a straightforward process once you have signed up.
Despite the fact that Keen is one of the longest running psychic networks, the site has an untidy feel to it, and, when we checked in, the button linking to the site’s Facebook page didn’t work. There is something about this site that screams “unprofessional”, which is a shame, because there clearly are some good psychics working out of Keen.
Prices and Special Offers
Psychics set their own rates per minute, with many being in the $1.99 – $4.99 range; we spotted rates of up to $19.99 per minute, however, so, make sure you check prices carefully before calling.
All new customers get 3-minutes free towards a reading; to get your free minutes you have to register, provide credit card details and purchase additional minutes, so all-in-all it’s not the best introductory offer you can find.
It’s possible to get a good reading on Keen, but we feel that there are better networks available that make choosing a psychic far easier. Keen seems to have taken a hit in popularity in recent years and this could be down to the fact that it is offering such a large range of unchecked psychics.
The lack of a screening process means that it’s very easy to have a hit or miss experience when using Keen and some people just don’t want to take that chance.